Respond to customer rejection
Opposition is a precursor to ordering, and the cleverness of dealing with opposition has vastly different results.
1. Treat with honesty:
The words that are not sincere have no power; they cannot convince opposing customers. For objection, honesty is the most important condition.
2. Give a sense of authority to the language:
We must have sufficient knowledge of commodities and be convinced that they are of excellent quality. Therefore, we naturally have the authority in language and persuasiveness.
3. Do not discuss:
Do not completely negate or make arguments with the customer's objections. Whether or not they win the argument will also hurt the customer's self-esteem. It is impossible to negotiate successfully.
4. Predict the opposition first:
In a business negotiation situation, it would be very bad to use panic and incoherent means of reply. Beforehand, we should first make predictions of opposition, study methods of treatment, or should conduct dialogues.
5. Always do fresh correspondence:
The reason why customers oppose it must have its reasons. Especially in today's rapid technological innovation, the old explanation cannot correspond. Collect the latest news or information to provide information that is beneficial to the customer.
Second, the rejection of the corresponding skills:
The so-called salesman is an expert who can deal with customer's refusal.
1. Direct method:
If you refuse to use your account, for example, if you have no budget, you can't afford it, you can use the method of “so you only want to buy this product to increase your company’s sales.†If you add other company's successful examples, it will be more effective. . Do not evade refusal, marketing is started by being rejected.
2. Reverse method:
Listen carefully to the other party's explanation and then reverse it and say, “Although this is the case, there are many uses of it!†Carefully consider the opposition’s true intentions and oppose it as a challenge and a serious response.
3. Difference method:
Reject the customer, explain it carefully, and accept it. For example, "because the price is the same," we can say: "We will try our best to do after-sales service. Please rest assured." Take the advantages that other companies do not have, and let them accept it.
4. Roundabout method:
For the time being, regardless of their refusal, they discussed other topics in order to correspond to the method of rejection. With enthusiasm and self-confidence, we must have a wealth of product knowledge and confidence in the product and ourselves.
5. Inquiry method:
In opposition to customers, we ask “why?†and “why?†Persuade customers with the reasons for their narratives, but they can't become the tone of asking questions. Usually we must consider the corresponding words and prepare for each objection, not only at the time of the answer.